1. Through the app
Wallapop has invested in facilitating access to its Customer Service from within the application itself.
- Open the Wallapop application on your device.
- Access your profile in the lower right corner.
- Select the “Help” or “Support” option.
- That takes you to a page with several categories of possible problems to select from.
- Select the one that best suits your situation and follow the instructions.
If you don't find a solution in these categories, there is an option to contact them directly. They will ask you for details about your problem and from there, the customer service team will contact you.
2. Via email
Another commonly used way to contact Wallapop customer service It is through your email. Their email address for customer service is support@wallapop.com.
- Open your email provider
- Compose your message, making sure to provide as much detail as you can about your problem or query.
- Send the email to your customer service email address.
They endeavor to respond to all emails within 24-48 hours, although this may vary depending on the number of queries they are handling.
3. Through your website
If you don't have access to the app or prefer to use a larger screen to detail your issue, you can contact Wallapop customer service through its official website.
- Go to www.wallapop.com
- Add in /support/ at the end of the URL
- Select the query that best suits your problem
Just like in the app, if you don't find a solution to your problem in the predefined categories, there is an option to send a direct message to the Wallapop customer service team.
4. Social networks
Since Wallapop is active on several social media channels, you can also try contacting their Customer Service through these.
- Twitter (@wallapop)
- Facebook (@wallapop)
- Instagram (@wallapop)
5. Telephone support number
Finally, some users have reported that they have been able to contact Wallapop through their customer service phone number: +34 93 176 16 90. However, this option may not be available in all countries. Be sure to check international calling rates if you decide to use this option and are not in Spain.
Whatever problem or need for assistance you may have at Wallapop, always remember to remain calm and courteous when dealing with customer service representatives. They will help you in the best way they can.
