Telephone communication channel
One of the quickest and most direct methods to contact Digi customer service is through the phone. Digi offers toll-free phone numbers to its users so that they can contact a customer service agent at any time.
- General customer service number: 1200
- Number for calls from abroad: +34607003120
These numbers are available 24 hours a day and offer support in multiple languages. Thanks to this service, it is possible to contact Digi in a practical and quick way, obtaining immediate assistance in case of problems.
Email support
Email is another channel through which you can contact Digi. This method is ideal for those who prefer to describe their problems or queries in detail.
To use this service, you simply have to send an email to the address Ayudame@digi.es. Clearly explain your problem or question, and a Digi representative will respond as soon as possible.
Live Chat
Live chat is another option that Digi offers its users, providing quick access to a customer service representative with just a few clicks. You simply have to visit their official website, where you will find a live chat button located at the bottom of the page.
Once you click the button, you will be connected to a Digi support agent who will help you resolve any issues you may have.
Social Media
The growing importance of social networks in our daily lives has turned them into a platform to provide customer support. Digi has adopted this trend, and now you can contact them through their official Facebook and Twitter accounts.
To receive help through social networks, you can send a direct message to Digi on any of these platforms and you will receive a response as soon as possible.
Attention schedule
Although some of its service channels such as the telephone line operate 24/7, other services such as live chat and social networks have specific hours.
Support via live chat and social media is available Monday to Sunday, 08:00 a.m. to 00:00 a.m. During these hours, you will receive a real-time response to your questions or problems. Outside of these times, you can send an email to Digi and wait for a response during the next business hours.
Visit to a Digi store
Finally, if you prefer face-to-face contact, you can visit one of the many Digi stores throughout the country. In-store, Digi staff will provide you with personalized assistance and help you resolve any concerns.
