What happens if the buyer does not pick up the package at Wallapop? We explain it to you

Wallapop is a successful platform for buying and selling second-hand products. One of the biggest advantages of Wallapop is that it allows mail-in arrangements for those products that cannot be picked up in person. However, it may happen that the buyer does not pick up the purchased package. What happens in these situations? We are going to detail it extensively in this article.

Shipping process in Wallapop

En Wallapop, after making a sale, the seller must send the product to the buyer's address. Wallapop makes available to sellers a shipping service which provides a guarantee of delivery directly to the buyer's home. The seller needs to pack the product and take it to the office of the assigned courier company.

The shipping process through Wallapop is quite secure and efficient. However, sometimes unforeseen events may arise, such as the package not being picked up by the buyer.

What happens if the buyer does not pick up the package?

If the buyer does not collect the package sent through Wallapop, a series of protocols established by the platform would be activated.

First, the courier company will try to deliver the package to the buyer's home up to three times. If after these three attempts the package is still not picked up, it will be kept in the courier company's office for a period of 15 days.

Communication with the buyer

Once the package is at the courier company's office waiting to be picked up, it is important for the seller to try communicate with the buyer. Because Wallapop does not provide the buyer's phone number or email, the best way to do so is through the Wallapop app chat.

If the buyer does not respond, the seller can alert Wallapop, which in turn will try to contact the buyer.

Return of the product to the seller

If the product is not picked up after 15 days, the courier company will return the package to the seller.

Wallapop guarantees payment to the seller even when the product is returned, as long as the seller has respected the shipping conditions established by the platform.

How to prevent the buyer from not picking up the package?

To avoid situations where the buyer does not pick up the package, it may be useful to follow some recommendations:

• Verify the seriousness of the buyer: Usually, serious buyers are those who maintain good communication before the sale and even after it.
• Remind buyer: You can send them a message to remind them that the product has been shipped and to wait for its receipt.
• Wallapop Guarantee: Always make sure that the shipping process is carried out according to Wallapop's conditions so that, in the event of an incident, you can count on its guarantee.

We hope that this information is useful to you and helps you understand what happens if the buyer does not pick up the package at Wallapop. Always remember to follow the rules and conditions of the platform to guarantee a successful sale.