Internet connection problems
The first aspect to consider is the internet connection of our device. If we are not connected to a Wi-Fi network or we have problems with the mobile data internet connection, we may not receive messages until we open WhatsApp.
- Verify that you are connected to a Wi-Fi network or that you have mobile data enabled.
- If you are using a Wi-Fi network, make sure it has Internet access and that access to certain applications is not limited.
- If you are using mobile data, check that the APN settings correspond to your carrier and that the “Background data restriction” option is not activated.
Notification settings
It is necessary to review the notification settings of WhatsApp and the device itself to ensure that messages can arrive without having to open the application.
- Open WhatsApp and go to “Settings” > “Notifications”. Check that “Pop-up Notifications” is turned on and that notifications are enabled for individual and group chats.
- In your device settings, check that notifications are enabled for WhatsApp and that the app is not included in the list of apps with “Notification Restriction” enabled.
Update WhatsApp
Keep the app up to date It is key to the correct functioning of all its functions. If you don't receive messages until you open WhatsApp, check that you have the latest version available in the app store on your device installed.
Battery optimization and background app management
Some devices have battery optimization systems and background application management that could be preventing WhatsApp from receiving messages when it is not open.
- In your device settings, look for the “Energy Saving” or “Battery Optimization” options and verify that WhatsApp is not being restricted in its background operation.
- In the “Applications” section of your device settings, search for WhatsApp and verify that the “Restrict running in the background” option is not activated.
Problems with WhatsApp account
If after reviewing the previous options you still do not receive messages until you open WhatsApp, you could experience problems with your account. In this case, there are two actions to consider:
- Log out of WhatsApp: Go to “Settings” > “Account” > “Change number” and follow the steps to log out of your account. Then, sign in again with your phone number and check if the issue still occurs.
- Create a backup of your chats and reinstall WhatsApp: Before uninstalling the application, create a backup of your chats to avoid losing information. Then, uninstall WhatsApp, restart your device and install the app again from the app store.
Once you've reviewed and adjusted the suggested settings, wait for new messages to be sent to see if they arrive without opening the app. By following these steps, you will likely be able to fix the problem and enjoy a smooth WhatsApp experience.
